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  • Job title: Sales & Reservations Coordinator
  • Venue: The Fox
  • Address: 28 Paul Street, Shoreditch, London, EC2A ALB
  • Hours: Full Time
  • Contract: Permanent

ABOUT THE Group Support Office

The Fox Pub

ABOUT THE ROLE

SALES & RESERVATIONS COORDINATOR, LONDON

GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY

Glendola Leisure Group is one of the UK’s leading Family-Owned private Hospitality Companies that own and operate Hotels, Pubs, Coffee Roasteries, Restaurants & a Brewery.

Our London portfolio is an eclectic mix of pubs including Waxy O’Connor’s and The World’s End, iconic London businesses and pub businesses in Shoreditch, Westminster, Primrose Hill, Covent Garden and Bayswater. The portfolio is diverse, no single day is the same but what remains consistent is our passion for customers and people. We are now recruiting a Sales & Reservations Coordinator, covering London and supporting Scotland and Belfast.

ABOUT THE ROLE

The Sales & Reservations Coordinator will oversee and execute reservations, group bookings and event bookings across the region as required with a view to maximising bookings in all units to achieve budgeted revenue. Regularly optimising all bookings with continuous improvement of yielding of tables, spaces and private hire areas whilst ensuring clear and open communication between customers and the venue to ensure efficient delivery that goes above and beyond expectation on customer experience.

What's it all about:

  • Respond to all online and telephone customer enquiries for the region in a timely manner
  • Ensure all promotional packages are correct and promoted at the point of enquiry
  • Regularly discuss bookings and customer requests with the local operational teams to ensure customer satisfaction and smooth running of bookings
  • Direct any additional or specific requests to the local operational teams, tracking all customer communications
  • Ensure effective communication to all customers regarding key booking issues such as cancellation policy, pre-order process, deposit requirements
  • Ensure customers are correctly guided through their booking in a timely manner
  • Ensure a consistent programme of customer aftercare to collect feedback on guest experience
  • Escalate any customer complaints to the appropriate operational team
  • Using guest booking notes, increase sales by identifying needs. For example, upselling champagne for a special birthday celebration
  • Identify opportunities to cross-sell Glendola Leisure businesses. For example, in the event one venue is fully booked, encourage booking at another venue.
  • Recognise opportunities to increase sales and utilise systems to convert leads into confirmed bookings
  • Where appropriate work independently and with third parties to increase function bookings such as stag and hen events, birthday parties and celebrations
  • Provide updates to the local operational teams on any system changes
  • Attend training on booking systems, developing a deep understanding of their capability.
  • Provide frequent reports to operational teams and Senior Management teams on bookings in a timely manner
  • Work cohesively with the Central Sales team based in London, Edinburgh and Glasgow to deliver excellent customer satisfaction as a team
  • Support the wider Central Sales team with the wholesale retail sale of Gordon Street Coffee, our small-batch coffee producer and roastery.
  • Networking with local businesses and proactively promoting and selling our venues and function spaces

What we looking for:

The right candidate is self-motivated, and an excellent communicator with great organisational skills and attention to detail. Proficient in booking platform technology. Good understanding of who and what the individual businesses in the Glendola estate are and operationally what each of them offers and how they can be flexed (full training and induction will be provided). There may be a requirement to visit individual units from time to time.

Location: 28 Paul St, London EC2A 4LB

Working Schedule: Office-based, 40 hours a week on a rota with shifts ranging from 9 am – 7 pm.

Salary: £30-32K OTE per annum dependent on experience

If you are ready to be a part of one of the hospitality industry’s biggest success stories, it’s time to apply.

ABOUT GLENDOLA LEISURE

WE ARE PROUD TO OFFER:

  • Some of the best Career Growth Opportunities in the industry.
  • Flexible Shift Patterns – to fit around the other important things in life.
  • A Competitive and Progressive salary
  • A monthly variable share of the venue service charge, paid through a Tronc scheme in line with the Tipping Act 2023. 100% of our Service Charge goes to our employees and is distributed in its entirety on a monthly basis. The lower figure is the hourly salary and the higher figure is the average hourly income across a year including tronc distribution for the role advertised.
  • Wage Stream – giving you direct access to your wages when you need them.
  • Private Medical Cover on completion of one years’ service.
  • Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one years' service.
  • 28 days paid Holiday per annum, inclusive of Bank Holidays.
  • 25% Discount at all Glendola Leisure Venues.
  • Annual Staff Events
  • Opportunities to innovate and contribute to the growth of your business

GLENDOLA LEISURE GROUP - A LEADING FAMILY-OWNED PRIVATE HOSPITALITY COMPANY

Glendola Leisure operates many different bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh. In your City, you will be part of a small team supported by our wider group and open to all the opportunities that come with that. What we all share as part of the Glendola Family is a passion for our customers, being experts in our products, providing exceptional service and a commitment to being better every day. If you can offer friendliness, a ‘can-do’ attitude and willingness to become an expert in your products and want a role that is as individual are you are then you’re the one for us. It is time you stopped going to work and started coming to life.

Are you ready to be part of one of the hospitality industry’s biggest success stories? – It’s time to apply