Training & Career Development

Write your Own Story

Wherever you join us, in whichever pub, bar or restaurant, and at whatever level, you can expect everything you need to find your feet and get comfortable in your new job.

Just don’t get too comfortable. Because ours is a dynamic, changing environment where we’re always looking ahead to take advantage of the opportunities.

Check out our handy guide to the structured training on offer – use it as your road map to help you get to where you want to be.

Think of it like writing the next chapter of your career…

Level One: Staff Training

• Induction
• 13-Week training plans
• Flow e-module training
• Wine, Spirit & Education Trust Training
• Product Training
• Buddy Training

Experienced Craft Programme – Six One Day Workshops

1. Advanced Social Skills
2. Advanced Selling Skills
3. Conflict Handling
4. Bar Set-Up
5. Using social media to promote your unit

Level Two:  Supervisors

• Four Day Supervisor Course
• Cellar Training
• Advanced Wine, Spirit & Education Training
• First Aid Training
• Food Safety Course
• Personal License Course

Level Three: Assistant Managers

Management Development Programme – Five Three Day Training Courses

• Managing Yourself & Your Team
• Social Media as a Sales Tool / How to Sell Your Unit
• How to recruit, appraise, counsel and discipline
• How to prepare an annual budget
• Developing Food & Restaurant Knowledge

Level Four:  General Managers

• Supported preparation and consultation of your businesses annual budget
• Supported preparation and consultation of your businesses annual sales & marketing plan
• Inspiring managers’ meetings and company updates
• Supported development from the Group Support Offices team of a dedicated Operations Manager, Sales Manager, Human Resources Manager & Executive Chef